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Star Transit: Joins National Celebration, Customer Service Week


STAR Transit joined hundreds of companies in recognizing their customer service teams during Customer Service Week which took place October 5 – 9, 2015. STAR Transit partnered with CSWeek.com to celebrate the contributions of customer service professionals worldwide. Since 1991, the Customer Service Group has sponsored Customer Service Week to raise awareness of the importance of customer service and to honor service professionals worldwide.

“Customer service professionals are often unsung heroes, who go above and beyond the call of duty to provide help and support,” says Margaret DeWitt, Executive Director of the Customer Service Group. “This week honors those who serve customers everyday with dedication and professionalism.”

Omega Hawkins, STAR Transit’s Executive Director said, “We are thrilled to join this national celebration. Customer service is a top priority for STAR Transit and one I discuss regularly with my staff. This event gives us reason to bring to light this important topic as well as recognize our Call Center employees and all they accomplish on a daily basis.”

Around the world, the week is marked with celebrations, special events, and activities that recognize and reward those who serve customers across all industries and professions.

In addition to honoring those who serve customers, the week also provides a unique opportunity to boost morale, motivation, and teamwork among frontline staff.

“Working with customers who may be angry or frustrated can be extremely challenging and stressful,” says Dewitt. “A week dedicated to celebrating successes, recognizing achievements, and honoring service can energize a team for the entire year.”

This year’s Customer Service Week theme is Everyday Heroes™. The theme recognizes that everyday, frontline customer service professionals are heroes in their customer’s eyes.

It’s a powerful message for service teams and entire organizations to celebrate during Customer Service Week.

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