National RTAP and Easter Seals Project ACTION Present 101 Webinar: ADA Customer Service & Compliance

An overview of key requirements and best practices related to the ADA and customer service for rural and tribal transit operators.

Join National RTAP and partner Easter Seals Project ACTION for the fourth 101 Webinar and brush up on ADA customer service and related requirements!

Customer service and sensitivity are critical when transporting passengers with disabilities, and the ADA requires all transit drivers be “trained to proficiency” to operate vehicles and equipment safely and to properly assist individuals with disabilities in a respectful and courteous way. Join us for an overview of this important topic.

Kristi McLaughlin, Training & Technical Assistance Specialist at Easter Seals Project ACTION, will discuss key issues, best practices, and requirements related to customer sensitivity, ADA transportation regulations, and how to provide reasonable assistance to customers.

This one-hour webinar will be beneficial for rural and tribal transit drivers and managers, for those who are new and as a refresher for more experienced drivers and managers.

The following will be covered in the webinar:
Customer sensitivity
The ADA and transportation - e.g., service animals, boarding and securing people who use wheelchairs, and effective communication
Reasonable assistance - what is required and what might be too much

This webinar is the fourth of the National RTAP 101 Webinar Series, and it will take place on Wednesday, December 10, 2014, at 2:30pm Eastern/1:30pm Central/12:30pm Mountain/11:30am Pacific.

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Using 5310 Funds to Enhance Service: Best Practices & Success Stories

Under MAP-21, there is an increased emphasis on involving people with disabilities in the transportation planning process. Easter Seals Project ACTION presents this webinar to share the best practices and success stories of communities across the country that have increased and improved mobility for people with disabilities under this most recent transportation bill.

ESPA staff will discuss the results of a 2014 survey on involving people with disabilities in the transportation planning process, including practices that have improved both the amount and quality of participation and feedback. Presenters will discuss best practices in both obtaining and using 5310 funding to enhance mobility and will also share their experience with enhancing the services they provide with 5310 funding.
Registration deadline: December 16, 2014

Who should attend?:
- Transportation agency employing interested in enhancing their services
- Advocates looking to become more involved in the transportation planning process
- Transportation planners
- Designated recipients of 5310 funding and anyone involved in the process of selecting subrecipients

What will you learn?:
This webinar will address -
- Survey results on involving people with disabilities in the transportation planning process
- Best practices and success stories for using 5310 funds to enhance service

- Donna Smith, director of training, Easter Seals Project ACTION
- Additional presenters TBD

Resources for this event will be available for download from this page approximately two days prior to the event.

To ask the presenter questions in advance or for general inquiries about the event, please contact us at and put “Using 5310 Funds” in the subject line.

For More Information:
Contact Kristi McLaughlin at or 800-659-6428.

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