Job Details

CAP METRO: Manager Technology Systems


Do you have a robust Technology Systems background? Are you interested in building relationships and effectively communicating your organization’s point of view? If so, look no more – Capital Metro may be the place for you!

The Manager, Technology Systems, reports to the Director of Enterprise Application and Data Services. This position is responsible for directing technical staff and the management of technology systems, including installation, upgrades, support, as well as performance monitoring and system tuning. This position will work closely with users and understand the business implications of Capital Metro’s technology systems. This role will provide customer-focused service and build positive and constructive relationships with stakeholders and customers by understanding their needs, problems and timely communication and service.


•Work with a diverse, collaborative and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
•When not working remotely, utilize our free and reduced fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home. Six (6) years progressively responsible experience in information technology as a technical lead supporting large, complex technology systems.
•If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Child Care and Learning Center.
•…and much more!

Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.

Primary Duties

  • Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.  •Manage technology systems team in daily support of systems, configuration and administration, upgrades, software patches, testing, troubleshooting, and monitoring.
  • Manage the budget, financial tracking, reconciliation and invoicing of technology systems and projects assigned
  • Monitor and track compliance to IT incident tracking system to ensure compliance to service level agreements (SLAs), quick resolution of problems and communicate with users on resolution and follow up activities as appropriate.
  • Partner with Capital Metro departments to plan, develop, implement, support, monitor and evaluate Transit and/or Enterprise technology solutions to meet business requirements or to improve existing systems.
  • Provide technical management of projects. Successfully manage tasks or projects as assigned. Work with technology vendors and implementation partners to implement technical solutions.
  • anage preparation of documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and Capital Metro is compliant with any vendor licensing requirements.
  • Provide management oversight in proactively setting up and managing systems in excellent working condition through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates and patches. Work with internal IT teams and technology vendors to ensure all systems are available and secure on a 24 by 7 basis
  • Manage efforts in system security by ensuring compliance to security standards and policies, monitoring access privileges, conducting risk assessments, investigation of suspicious activities, and remediation of identified security threats or risks.
  • Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
  • Perform other duties as required and/or assigned in support of the Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives aligned to these goals.

Desired Education & Experience

  • Bachelor’s degree in Computer Science or related field. Additional experience may substitute for degree on a year for year basis up to four years.
  • Six (6) years progressively responsible experience in information technology as a technical lead supporting large, complex technology systems.
  • Four (4) years of direct supervisory experience managing an information technology team.
  • hree (3) years of experience as a project manager in implementing large, complex technology systems.
  • Experienced in two or more of the following enterprise systems: CRM, ERP, Web Content management, Enterprise Asset Management, Data warehouse or other Enterprise Systems, Microsoft platform development technologies, SQL Server Database and/or Transportation Specific Systems.
  • Experience with direct end user support in a customer service role. Demonstrated dedication to customer services.
  • Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
  • Be self-motivated and seek opportunities for continuous improvement of IT Skills and processes. Be a catalyst and a willing participant of organizational changes.
  • Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, vendors, contractors and undertake duties and tasks as assigned without close supervision
  • Ability to be a positive and constructive contributor in a team-based environment
  • Knowledge of Information System Implementation Lifecycle desired.
  • Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously
  • Advanced training in project management certification as a Project Management Professions (PMP) by the Project Management Institute preferred.
  • Proficiency using Project Management software tools.
  • Proficiency using Microsoft Office Suite.
  • Demonstrated leadership ability.

Salary Range

94,497.00 to 122,846.00
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