VALLEY METRO: Manager Bus Operator
The Manager, Bus Operations is responsible for the overall management and administration of Valley Metro’s contracted Fixed Route Transit Services. This position manages the daily operations and maintenance activities of agency Fixed Route Bus service, programs, and staff. Administers service provider contracts and monitors service quality to ensure contractor compliance with contract provisions. Responsible for implementing strategies that support key performance indicators as well as those that result in cost effective, high quality service through effective leadership and operation systems management.
As a member of the Valley Metro’s Operations and Maintenance team, demonstrates the Agency’s Core Values of Whatever It Takes, Team Player and Positive Customer Care/Service in performance of daily duties.
Physical ability to perform office and related work, including operating computers and office machinery; stamina to sit for extended periods of time; strength to lift and maneuver materials weighing up to 25 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
- Manages and coordinates, through contractors and subordinate personnel, activities of the Bus Operations & Maintenance Department to obtain optimum use of equipment, facilities, and personnel. Coordinates operational and maintenance activities with other agency departments and agencies as needed.
- Administers contractual service agreements; ensures conformance with terms and conditions of contract; meets with representatives of contract agencies to clarify terms of contract and resolves disputes; sets goals and monitors performance objectives; and oversees the assessment of liquidated damages and prepares communications directing corrective action.
- Develops, implements, and manages programs, policies, and procedures by setting annual goals and standards, measuring, and reporting monthly progress; reviews existing department policies and procedures, and develops needed plans and procedures for continuous improvements and efficiencies
- Maintains effective internal and external coordination and communications with Valley Metro member agencies, and consultants/contractors and other operators and providers of public transportation in the Phoenix metropolitan area.
- Supervises personnel by developing the operations and maintenance team, overseeing training and daily functioning, conducting performance evaluations, organizing, and prioritizing work, directing, and empowering subordinate staff, and effectively communicating the goals and objectives of the unit.
- Participates in various audit activities with outside agency representatives, represents the agency, as assigned, in various committees and meetings related to bus operations/maintenance.
- Provides leadership and direction to the Bus Operations and maintenance staff and is responsible for the efficient and effective transportation operations. This includes responsibility for the continuity and operation of the department.
- Responsible for budget preparation, forecasting and monitoring of annual budget for fixed route service operations and capital projects, solicits and evaluates bids/proposals; monitors and forecasts expenditures for additional funds needed for staffing, equipment, material, and supplies.
- Establishes, evaluates, and ensures sustained excellence in operational performance through clearly defined objectives and metrics, regular monitoring of indicators and continuous involvement of staff.
- Ensures regulatory compliance with federal, state, and local regulations and laws. Keeps current with proposed and new regulations impacting operations.
- Manages the development of fixed route operating plans consistent with Valley Metro's commitment to provide safe, efficient and effective high quality services.
- Coordinates bus bridges with rail operations for general and special event operations.
- Participates in contract negotiations, audits or federal grant regulatory compliance and third party contracts and in development of cost allocation plans.
- Represents Valley Metro at meetings with representatives of member cities, government agencies, professional business and community organizations and the general public; prepares and delivers informational presentations to various groups ranging from the Valley Metro Boards of Directors, transit associations and community groups. May attend meetings with other transit agencies on transit operation.
- Performs other similar and related duties as assigned.
Desired Education & Experience
- Human Resources reserves the right to call only the most qualified applicants to the selection process.
- Bachelor's degree in Business or Public Administration, Planning or related field and a minimum of five (5) years of experience within the public transit industry, including position related experience in bus operations/maintenance, public transportation planning, or administration including two (2) years of supervisory experience OR, an equivalent combination of training and experience to successfully perform the essential duties as listed.
- Employment is contingent upon the results of a background check.
- This position will require travel between various Valley Metro office locations and facilities throughout the valley. May work odd hours, weekends, holidays and respond to after hours emergencies.
- Licenses and Certifications: Positions may require: --Valid Arizona Driver's License
Desired Skills & Abilities
- The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
- Knowledge of: Principles and practices of public transportation administration. ADA regulations and requirements. Principles of labor relations and collective bargaining. Bus operations and maintenance management. All applicable state and federal regulations regarding bus transit operations. Principles and practices of safety and security operations. Contract administration and vendor relations. Budget preparation and fiscal management. Federal Transportation Administration (FTA) and drug and alcohol regulations. Principles and contemporary practices of customer service relations, complaint resolution, and program development, implementation, and maintenance. Principles and practices of staff supervision, including goal setting, performance assessment, developing teams and motivation. Computer applications related to the work.
- Skill in: Planning, directing, and scheduling the activities and operations of assigned staff. Composing correspondence, reports, contract specifications, and other written materials/documentation. Establishing and evaluating the effectiveness of work processes, procedures, and internal controls. Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals. Gathering and compiling information; preparing accurate reports. Operating office equipment, including computers and associated software. Providing services based upon prescribed policies and procedures. Making effective presentations to small and large groups. Establishing and maintaining cooperative working relationships with peers, subordinate personnel, contractors, and representatives of other organizations. Developing and monitoring departmental services and implementing quality controls. Responding to changing situations, emergencies and needs in support of fixed route services
Salary Range$81,191.00 to $121,787.00
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