Job Details

VALLEY METRO: Community Outreach-Program Coordinator


The Community Outreach–Program Coordinator serves as a primary point of contact with stakeholders for agency initiatives, operational outreach, and capital projects. This position builds outreach strategies and performs those functions, including engaging with riders and stakeholders on a variety of topics, gaining feedback on service changes and other programs and representing Valley Metro at a variety of community events and functions. Typical duties include building outreach plans, creating presentations and community-friendly materials, taking part in events and tabling, coordinating outreach teams, and managing and documenting feedback.

This position shall contribute to team efforts and represents Agency core values in the performance of duties.

Physical Demands / Work Environment

Positions in this class typically require climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, driving, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Valley Metro complies with ADA/EEOC requirements with respect to reasonable accommodation for people with disabilities.

Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, extreme temperatures, inadequate lighting, intense noises, and travel.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Primary Duties

  • Examples of Duties / Knowledge & Skills The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
  • Functions as the primary point of contact for riders and the general public on transit service changes, other operational programs, agency community engagement and bus capital/facilities projects.
  • Plans and coordinates community meetings and special events and activities, including building plans that meet program goals, coordinating with internal and external stakeholders, developing materials and organizing staff resources.
  • Leads and participates in external outreach activities on behalf of the agency, including taking part in community events, festivals, fairs and other tabling activities. Accordingly, serves as the central "clearinghouse" for external requests for Valley Metro to be present or to support certain community events or initiatives.
  • Leads the bi-annual transit service change outreach effort for proposed and actual changes to bus and rail schedules and routing, including coordinating public hearings, online engagement and targeted, in-field outreach.
  • Helps develop rider and stakeholder communications in coordination with internal departments, including preparing broadcast emails, presentations, rider notifications and online content.
  • Has an active role in supporting major events that are held in the region, adjacent to public transit (i.e. sports championships, industry conferences, large-scale conventions, etc.) as well as those organized by Valley Metro (i.e. ground breakings, festivals, unveilings, etc.).
  • Sets up and manages the agency volunteer and incentive program to encourage agency-wide staff participation in community and charitable events.
  • Documents stakeholder information and feedback into databases and, as needed, creates reports and summaries to share with internal and external parties.
  • Works in close coordination and collaboration with other community relations staff.
  • Establishes and maintains positive working relationships with stakeholders, local government staff, neighborhood and community groups and private sector partners.
  • Performs other duties of similar nature and level as assigned.

Desired Education & Experience

  • Bachelor's Degree in Business Administration, Marketing or a related field and two years of experience in public involvement or community involvement; or an equivalent combination of education and experience sufficient to successfully perform the essential duties such as those listed above. Bilingual (Spanish) desirable.
  • Valid Arizona Driver's License
  • Employment is contingent upon the results of a background check.

Desired Skills & Abilities

  • Knowledge of: Public information and communication principles and practices. Proper English, spelling, punctuation, grammar, speech and diction. Relationships between public agencies and the community. Community outreach techniques. Project management principles. Event coordination principles. Applicable federal, state, and local laws, codes, rules, and regulations.
  • Skill in: Relating to a diverse set of stakeholders. Establishing and maintaining effective and cooperative relationships with community organizations and other public agencies. Planning, developing and conducting effective public awareness strategies and campaigns. Preparing and disseminating information that provides information to the public. Preparing and delivering oral presentations. Writing, editing and proofing a variety of materials including fact sheets, brochures, presentations and other materials. Coordinating activities among multiple departments and agencies. Developing community outreach programs. Facilitating meetings and working groups. Using computers and related software applications, including stakeholder database. Communicating in order to interact with co-workers, supervisor(s) and the general public at a level conducive to exchanging information, influencing productive discussion and receiving helpful work direction and buy-in.

Salary Range

$55,455.00 to $83,182.00
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