Job Details

MOUNTAIN LINE: Operations Manager, Flagstaff


This is a mid-level management position responsible for assisting the Operations Director in carrying out Mountain Line policies and procedures for the transit programs. The primary focus of the Operations Manager is to ensure transit service is safely operating as close to schedule as possible and maintaining optimal operator pool; ensures work quality and adherence to established federal state and local safety policies and procedures.


Attendance should be regular and predictable. General employment policies with regard to vacation, sick, and unpaid leave apply. Occasional need to report to work on day off and work overtime.


This position deals with confidential information surrounding drug and alcohol testing, CDL files, employee personnel files, accident records, and training files. This position is expected to respect and maintain employee and customer confidentiality.

Working Conditions, Exposure to Risks and Physical Dangers

This position requires physical effort such as walking, lifting, standing, holding, and balancing aboard a moving vehicle, and manual dexterity. The position requires lifting of delivered parts for fleet and facilities that are big and heavy. The position requires frequent walking from office to shop or to other areas of the premises. Dexterity in performing minor and slight facilities repairs is highly required since not all repair jobs are easily accessible.

Because of the potential exposure associated with the work, incumbents in this job are required to follow all Mountain Line safety procedures, manuals, and guidelines. Additionally, incumbents are required to properly don safety-related clothing, protective hard hats, gloves, footwear, tools and equipment, and other safety-related gear.

Safety Statement

This is a safety-sensitive position subject to the rules and regulations of the Drug and Alcohol Policy and required testing policy per the Federal Transit Administration (FTA). The incumbent is required to fully comply with all operational safety rules and regulations established by Mountain Line.

Division Objective

To ensure transit bus routes are operated by qualified trained operators and provide the highest level possible of safe, courteous, on-time transportation services.

Mountain Line is an equal employment opportunity employer.

Primary Duties

  • Performs as an integral member of the Leadership Team to ensure effective interfaces and integration of activities with other organizational units
  • Acquires new knowledge and learns new ways of solving problems, thinks and plans strategically, visualizes, and communicates a vision, models desired behavior, drives organizational change, recognition and development of staff potential, pro-actively addresses performance issues
  • Supervises direct reports. Assigns work, determines work methods, reviews work and corrects errors, trains, hires, coaches, mentors, evaluates work in progress, conducts disciplinary actions, allocates and manages budget, conducts performance appraisal, develops long range goals
  • Provides documented feedback on staff performance throughout the year, initiates performance plans and disciplinary actions at appropriate times, plans ahead to prepare and present appraisal to Operations Director, and consistently follows Mountain Line’s policies in performance management of represented employees
  • Effective collaborator and network builder, persuasive, sensitivity to situation and individuals, knows how to work within the organizational and political structure
  • Taking Risks and Innovation: thinks out of the box, open minded and flexible in thought and tactics, oriented toward results, adapts problem approaches, creative solutions
  • Coordinate the organization, staffing and operational activities for transit services
  • · Develop and implement goals, objectives, and priorities. Recommend and implement resulting policies and procedures to ensure the most efficient and effective service delivery and appearances
  • Establish schedules; recommend methods for providing transit services including oversite and review of timelines and schedules; identify resource needs regarding appropriate staffing and equipment; review needs assessment with appropriate management staff
  • Direct, coordinate, and review work assignments for operation services and activities. Oversee transit operations applying prescribed safety and best practices programs to ensure compliance with applicable local, state, and federal rules, laws, and regulations. Ensure operator bids are processed timely and schedules are updated daily and are set 3 weeks in advance
  • Recruit, train, motivate and evaluate transit personnel; provide or coordinate staff training; work with employees to correct deficiencies, implement discipline and termination procedures
  • Monitor violations of Mountain Line’s driving policies and safety procedures, and investigates public complaints concerning operators conduct; recommend and ensure follow up training is completed to correct safety violations and concerns
  • Review complaints from the general public regarding transit operations; resolve problems in a timely, effective manner; respond to and investigate transit accident and incidents; prepare reports and maintain necessary records
  • Apply knowledge and leadership to ensure transit services comply with all federal, state, and local regulations, including but not limited to access to transit under Title VI and Americans with Disabilities Act
  • Follows Crisis Management Plan Notifying Leadership when there is a significant service interruption or newsworthy event
  • Coordinate operational activities with outside agencies and organizations
  • Perform related duties as required and assigned
  • Provides crisis prevention and crisis management particularly in inclement weather situations and bad road condition

Desired Education & Experience

  • Knowledge · Extensive knowledge of public transit operations, program planning, development and implementation · ADA rules and regulations as they apply to public transit · Use of management information systems for recordkeeping and reporting · Principles, practices, methods and techniques of public agency purchasing, including competitive bidding procedures · Research and report preparation methods and techniques · Modern office procedures, methods, office and computer equipment, maintenance software · State and federal programs, regulations and laws · Principles and practices of effective supervision · Real-time arrival solution/ software, radio and camera surveillance system
  • Bachelor’s Degree in Public Transportation or related field\
  • 5 years prior similar work experience, including 3 years of supervisory experience
  • 1st Aid and CPR Certification, Article 9 Certification, and First Class Fingerprint Clearance · Possess and maintain, or able to obtain within 90 days of offer of employment, an Arizona driver’s license, CDL B w/ Passenger endorsement, and a satisfactory driving record for the last five (5) years
  • Any combination of education, experience, and training that provides the required knowledge, abilities, and skill to perform the duties of the position. This job description does not create an employment contract. It is intended to describe the general nature and level of work being performed by the person assigned to this position. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position may be required to perform any other job-related duties as requested by management.

Desired Skills & Abilities

  • Skills · Communicate effectively both orally and in writing · Leadership, interpersonal relationship and teambuilding skills · Skills in route planning, development and implementation · Efficient time management, including but not limited to prioritizing, organizing, and follow-up on a variety of tasks, assignments, and projects to meet deadlines · Ability to use prudent judgment and problem-solving skills to make reasonable and appropriate decisions and recommendation
  • Abilities · Operate all equipment used in transit operations · Maintain operational compliance with local, state and federal transit regulations and laws · Supervise, direct, and coordinate the work of assigned staff · Assist developing, implementing operational safety programs · Conduct investigations of operational accidents and incidents · Ability to follow verbal and written directions with minimal supervision · Manage operators, equipment, and resources in highly tense situations and manage services in a crisis · Work safely and support a culture of workplace safety · Maintain a positive work environment · Interact with a culturally diverse population

Salary Range

to $71775.66 / Year
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