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South West Transit Association

Lunch

Tuesday 7/30/2024

12:00 P.M. - 1:45 P.M.

AI - Lunch Presentation

Tuesday 7/30/2024

Description Coming Soon!

 

12:45 P.M. - 1:45 P.M.

 

 

The Power of Short-Form Video: Engaging Your Audience in a Minute

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Get ready for an action-packed session titled "The Power of Short-Form Video: Engaging Your Audience in a Minute"! Dive into the world of bite-sized content that's taking the digital landscape by storm. Discover how to captivate, entertain, and inform your audience in 60 seconds or less. Learn from industry experts about the secrets behind viral videos, the latest trends on platforms like TikTok and Instagram Reels, and how to craft compelling stories that leave a lasting impact. Whether you're a seasoned content creator or a newbie looking to make a splash, this session will equip you with the tools and inspiration to master the art of short-form video and keep your audience coming back for more!

Your Route to the Top: Career Ascension in Transportation

Wednesday 7/31/2024

Join us for an inspiring and engaging session titled "Routes to the Top: Career Ascension in Transportation". Discover the incredible journeys of industry leaders who started at the ground level and drove their way to the C-suite. Hear firsthand accounts of the challenges they faced, the milestones they achieved, and the detours they navigated along the way. This session will provide you with invaluable insights, practical tips, and motivational stories that prove success in the transportation industry is not just about where you start, but how you steer your career. Whether you're just starting out or looking to accelerate your ascent, this session is your roadmap to the top!

The Customer Experience: Why it's the #1 factor in your success

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Join us for an interactive workshop aimed at public transportation professionals eager to enhance their services through effective customer experience strategies. In this session, we will delve into the fundamental principles and practical approaches to implementing customer experience programs tailored specifically for public transit systems.

Key topics include:
The customer journey in public transportation
The benefits of developing a Customer Experience program
The economic implications of a Customer Experience approach
Best practices and case studies: Gain practical insights into successful Customer Experience programs in different contexts.

Whether you're a seasoned transit professional or new to the field, this workshop offers high-level insights and actionable strategies to help you consider the customer experience within your public transportation system.

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Spotlight Awards Recap

Wednesday 7/31/2024

Description Coming Soon!

1:00 - 1:30

Alexandra Aitken, Communications Director - South West Transit Assocation

It's Not Just A Logo!

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